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The Heath & Company Philosophy

Integrity.
Trusted by hoteliers, asset managers and business owners, Heath & Company has earned its expert reputation by providing objective analysis, straight-forward conclusions and practical solutions for hotels, restaurants and private clubs.

Experience.
Each Heath & Company consultant has a minimum of ten years of operational experience with some of the world’s finest hotel companies in a variety of disciplines. This breadth of knowledge enables Heath & Company to provide client businesses with real world experience and real world solutions.

State-of-the-art Solutions.
Extensive research & development coupled with hands-on experience have enabled Heath & Company to develop an array of easy-to-use management tools crafted to measure and improve employee productivity in hospitality businesses.

Transparency.
Heath & Company always works in tandem with the client management team. Our work programs are completely transparent with client personnel participating actively in every type of assignment.





     
  Heath & Company
Hospitality Advisors, LLC
Tel: +1-877-751-3964
info@heathandco.com
 
     
  Case Studies

Heath & Company has earned a solid reputation as a hospitality industry leader specializing in employee productivity and labor management systems. Brief descriptions of representative assignments are presented in the paragraphs that follow.

 
 
Hospitality Advisors

Four Seasons Hotels & Resorts. Heath & Company’s partnership with this iconic luxury brand dates back more than twenty years. First as consultants and advisors and later as software providers, Heath & Company is proud of this longstanding relationship. In 2008, Four Seasons Hotels & Resorts elected to implement Heath & Company’s OnTrack™ Performance Tools as their labor management solution across their portfolio. This rollout continues in 2016 with new OnTrack™ implementations in Bahrain, Dubai, Seoul, Jakarta, Singapore, Kyoto and Oahu. Using Heath & Company's unique train the trainer program coupled with OnTrack’s powerful modules for forecasting, employee scheduling and labor reporting, these properties are simultaneously improving worker productivity and enhancing the guest experience.

DiamondRock Hospitality. Seeking an independent assessment of labor management practices in their portfolio of upper upscale hotels, this well-known, publicly traded REIT engaged the Heath & Company team to evaluate labor practices at a number of its owned hotels with the following affiliations: Marriott, Westin, Sheraton, Kimpton and Hilton. These analysis assignments included a detailed review of every aspect of labor management, including: recruiting, business volume forecasting, staffing levels and labor standards, scheduling and deployment, work processes, time & attendance tracking and labor management reporting. To date, thirteen studies have been completed and have yielded a return of more than $22 in identified savings for every dollar invested.

InterContinental Hotel Group. IHG’s predecessor organization, Holiday Inns was one of the very first operators to embrace labor management techniques for its hotels back in the 1970s. Seeking an effective twenty-first solution for productivity management, IHG selected Heath & Company’s OnTrack™ Performance Tools for its full-featured ease of use, and unique portfolio reporting capability. Since 2009, OnTrack™ has been the system of choice for this mega-operator’s major InterContinental, Holiday Inn, Crowne Plaza, Indigo and EVEN hotel properties.

The JBG Companies. The Heath & Company team was asked to evaluate labor practices and identify opportunities to save money and improve service at eleven upper-upscale suburban Washington, DC hotel properties owned by this Bethesda, Maryland-based real estate development and ownership group. Properties included Hyatt, Hilton, Marriott, Sheraton, Westin, Renaissance, Kimpton and independent hotels. These analysis assignments included a detailed review of every aspect of labor management, including recruiting, business volume forecasting, staffing levels and labor standards, scheduling and deployment, work processes, time & attendance tracking and labor management reporting. On average, these studies yielded a return of more than $17 in identified savings for every dollar invested.

Crystal Springs Resort, Hamburg, NJ. This sprawling mixed-use complex includes two hotels, ten restaurants, seven golf courses, two full-service spas, sports club, biosphere and over 50,000 square-feet of meeting space implemented Heath & Company’s OnTrack™ Performance Tools labor management solution in early 2015. OnTrack™ was selected over other labor management solutions because of its unique ability to interface with other resort systems. In its first year, OnTrack™ provided Crystal Springs with a 400 percent return on investment for the cost of the system.

The Breakers Palm Beach. Even though this iconic, five-star hotel was constructed in 1896, its management team prides itself on the state-of-the-art technology it employs throughout. The Breakers is a complex property with 540 guest rooms, eleven food & beverage outlets, 65,000 square-feet of meeting and exhibit space, a full-service spa with 17 treatment rooms, an 18-hole golf course, pool and beach services, a residential component, and the off-site Breakers West Golf and Country Club, which includes it’s own 18-hole golf course, Grille Room, as well as banquet space for up to 150 guests. In 2010, The Breakers implemented Heath & Company’s OnTrack™ Performance Tools labor management solution. Heath & Company maintains an ongoing role as productivity coach for The Breakers management team.

Shangri-La Hotels. Following a successful pilot at Shangri-La’s Toronto property where Heath & Company’s OnTrack™ Performance Tools returned the cost of investment in just two months, this Hong Kong-based luxury hotel operator selected OnTrack™ for it’s London, Paris and Vancouver properties.

Destination Hotels & Resorts. For more than ten years, Heath & Company’s OnTrack™ Performance Tools has been this Denver-based resort operator’s labor management solution of choice. OnTrack™ is the system solution for employee scheduling and labor cost control at such great properties as Terranea Resort & Spa, Stowe Mountain Lodge, Inverness Hotel & Conference Center, Skamania Lodge, Suncadia Resort, Tempe Mission Palms and many others.

Omni Hotels & Resorts. Following successful pilot projects at Omni properties in Dallas, Scottsdale and Bedford Springs, PA, this Dallas-based hotel owner-operator has elected to install Heath & Company’s OnTrack™ Performance Tools across it’s iconic hotel portfolio. Additional implementations have been completed at The Omni William Penn, The Omni Grove Park Inn, The Omni Homestead, Omni Orlando Resort at ChampionsGate, Omni Barton Creek, Omni Fort Worth, Omni Amelia Island Plantation Resort, Omni Atlanta CNN Center with more in the coming months.